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The condo required our cleaning, making beds etc. There was to be no cleaning charge if we left it as clean as we found it.
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She wants me to cover the cost of the rug cleaning the previous renter incurred, as well as a cleaning fee she says I owe. I am now in a battle with her to have $250 of my $350 rental deposit returned.No PAYPAL or Credit Card options- just cash. She didn't "DO" contracts, so I wrote up our verbal agreement and emailed it to her, asking for any changes if she was not in agreement- none was returned. at Edgewater Beach Resort, Panama City Beach FL. * Deposits or payments made to any property owner after HomeAway notified you the vacation rental in question was not eligible for the HomeAway Rental Guarantee program. * Payments made to any property owner via Western Union, MoneyGram, or other instant wire transfer services. * Deposits or payments for a vacation rental not refunded or returned because you and the owner are in a dispute over whether a refund is due. * Deposits or payments for a vacation rental not refunded or returned because you do not comply with the owner's policies or as otherwise stated in the renter's agreement or contract. * "Renter's remorse", "bait and switch" or any objection to the location, condition or suitability of purpose of the property. The following are examples of claims that are not covered under the HomeAway Rental Guarantee program: Just a note, the HomeAway/VRBO guarantee is only if the place doesn't exist or you are denied your paid stay without refund for no reason, if it's not as pictured/described or a bait and switch scam you aren't covered.